Important Notice Regarding ZPass Distribution and FAQs

Dear Parents,

We are writing to inform you that the ZPasses have arrived, but unfortunately, they are riddled with issues. We understand this may cause concern, and we want to provide clarity to help mitigate any confusion. Below is a list of frequently asked questions (FAQs) that we encourage you to read carefully and thoroughly.

 

What is the issue?

Not all ZPasses were provided by the District. Some student ZPasses were printed twice, while others were not printed at all. Please do not panic. Continue reading this notice for steps on what to do if your child does not have a ZPass.

 

Where can students pick up their ZPasses?

If your child was assigned a bus seat (per the notices sent out by the SRBC only), they may pick up their ZPass at the MMS Main Office. To receive their ZPass, your child should present their temporary bus pass. Please keep the temporary pass but return the card cover when collecting the ZPass.

What if my child lost the temporary card?

If your child has lost their temporary bus pass, they must present a SDUSD MMS Student ID to receive the ZPass. Your child should visit the MMS Main Office with their Student ID to collect their ZPass.

 

Now that my child has the ZPass, what do I do with the temporary pass?

KEEP YOUR CHILD'S TEMPORARY PASS IN A SAFE PLACE. Safeguard the temporary pass as it may be needed if your child loses the ZPass. If your child loses the ZPass, email us immediately to inform us.

 

What if the MMS Office does not have a ZPass for my child?

If your child goes to the MMS Main Office and finds that their ZPass is unavailable, DO NOT PANIC. Your child should continue using the temporary bus pass. Please send an email to mmsbus@outlook.com, including your child’s name, student ID number, and bus route. We will notify you when the ZPass becomes available. Until then, please continue using the temporary bus pass.

 

What if my child lost the ZPass?

If your child has lost their ZPass, have them continue to use the temporary bus pass and notify us immediately. Send an email to mmsbus@outlook.com, including your child’s name, student ID number, and bus route. We will notify you when a replacement ZPass becomes available. Until then, please continue using the temporary bus pass.

 

My child lost the ZPass AND lost the temporary pass. What should I do?

It is the student's responsibility to safeguard their bus pass. Please send an email to mmsbus@outlook.com with your child’s name, student ID number, and bus route to determine the next steps.

What if I no longer need bus transportation for my child?

Please notify us by email as soon as possible. We have a long waitlist of families in need of this bus service. Send an email to mmsbus@outlook.com, including your child’s name, student ID number, and bus route. Thank you in advance for helping ensure transportation services are available to those who need them.

 

What if I would like my child to ride the bus, but my child is not listed on the SRBC List?

You must register your child for bus service. Currently, there are no seats available, but your child will be added to the waitlist. If a seat becomes available, you will be notified.

 

What if the question I have is not listed here?

REMAIN CALM. Please email us at mmsbus@outlook.com with any other questions or concerns.

 

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We understand these issues may cause some frustration, but we are committed to ensuring every student receives their ZPass as soon as possible. Your patience and cooperation during this time are greatly appreciated.

If you have any further questions, please don’t hesitate to reach out to us at the email provided.

 

Thank you for your understanding and support,

Scripps Ranch Bus Committee

A volunteer parent organization